Customer Retention Representative
Company: DISH
Location: Roseland
Posted on: April 29, 2025
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Job Description:
Company Summary
$20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year
on-target earnings of $68,000. No experience required. We provide
full-time paid training! - -DISH, an EchoStar company, has been
reimagining the future of connectivity for more than 40 years. Our
business reach spans satellite television service, live-streaming
and on-demand programming, smart home installation services, mobile
plans and products and now we are building America's First Smart
Network---. -Today, our brands include EchoStar, Hughes, DISH TV,
Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our award-winning Inside Sales & Retention team (located at 3 ADP
Blvd, Roseland NJ, 70768) successfully drives existing and future
customer decision-making by selling the value of Echostar's
products and services using a consultative approach. This is 100%
inbound new and existing customers - no cold calling! EchoStar is
reimagining the future of connectivity. Our business reach spans
satellite television service, live-streaming and on-demand
programming, smart home installation services, mobile plans and
products. Today, our brands include Boost Mobile, DISH TV, Gen
Mobile, Hughes, and Sling TV. -What's In It For You? -Career
Growth: Opportunity is our best benefit! You'll have the
opportunity to promote two levels within your first year based on
performance! -Uncapped Commission: While first year on-target
earning is $68,000, our top performers make well over six figures
annually! -Rewards and Recognition Program: Offering high-value
prizes, elaborate trips, food perks and so much moreComprehensive
Benefits: Paid training, time off, - Medical, Dental, Vision and
Life Insurance packages with a Health Savings AccountExclusive
Perks: Complimentary DISH TV programming valued at $114.99/month,
plus discounts on Sling TV and Boost Mobile phone plansFinancial
Security: 401(K) with company match and an Employee Stock
Purchasing Program (ESPP)Continued Education: Tuition Reimbursement
to support your career development -Application Process
Overview:After completing this application, the next step in our
hiring process is a 15-20 minute questionnaire designed to help us
determine if we're a mutual fit. You'll see a pop-up directing you
to a landing page where you can watch brief videos providing a
realistic preview of the role before committing to the
questionnaire!
Job Duties and Responsibilities
What You'll Be Doing: -Successfully position and sell DISH and
Boost Mobile products and services to new and existing
customersAssess each customer's needs and offer the best valued
solution -Demonstrate the ability and resilience to bounce back
from challenging calls and maintain your focus on larger goals
-Effectively manage your time while engaging with customers,
navigating systems, and handling real-time data entryMaintaining an
in-depth knowledge of our product and service offerings,
promotions, and competitive advantagesProvide excellent customer
service to build and maintain customer relationships - -Our Paid
Training Program Offers You:Whether you are an entry-level
candidate or bringing transferable skills, our progressive agenda
supports a smooth, successful transition into the roleImmersive
training with computer-based modules, instructor-led sessions,
hands-on activities, role-play, and call shadowingRobust mentorship
program to support New Hire onboarding
Skills, Experience and Requirements
Salary Ranges
Compensation: $20.50/Hour - $34.87/Hour
Benefits
We offer versatile health perks, including flexible spending
accounts, HSA, a 401(k) Plan with company match, ESPP, career
opportunities, and a flexible time away plan; all benefits can be
viewed here: . -The base pay range shown is a guideline. Individual
total compensation will vary based on factors such as
qualifications, skill level, and competencies; compensation is
based on the role's location and is subject to change based on work
location. - -Candidates need to successfully complete a
pre-employment screen, which may include a drug test and DMV check.
Our company is committed to fostering an inclusive and equitable
workplace where every individual has the opportunity to succeed. We
are dedicated to providing individuals with criminal or arrest
records a fair chance of employment in accordance with local,
state, and federal laws. -The posting will be active for a minimum
of 3 days. The active posting will continue to extend by 3 days
until the position is filled. -
Keywords: DISH, West Orange , Customer Retention Representative, Other , Roseland, New Jersey
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