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Customer Experience Representative

Company: J.B. Hunt
Location: West Orange
Posted on: June 8, 2021

Job Description:

Job Title:

Customer Experience Representative

Department:

Customer Service & Contact Center Operations

Country:

United States of America

State/Province:

New Jersey

City:

West Orange

Full/Part Time:

Full time

Job Summary:

Under routine supervision, the incumbent is responsible for management of customer freight orders to deliver an exceptional customer experience and/or meet volume goals. Work requires developing and maintaining excellent customer relationships to maximize business potential

Job Description:

Key Responsibilities:

  • Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and volume goals to maximize freight potential and growth.
  • Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers.
  • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.

Qualifications:

Minimum Qualification: High School Diploma/GED and up to 1-2 years of customer service/sales experience.

Preferred Qualification: Bachelors Degree and/or up to 1 year of working experience

Ability to communicate effectively through all mediums

Ability to embrace change

Ability to handle a stressful work-environment

Ability to multitask

Maintain Composure

Competitive

Sales Focused

Resilient.

Education:

Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager, Sales, Transportation/Logistics

Job Opening ID:

00387192 Customer Experience Representative (Evergreen) (Open)

"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."

Keywords: J.B. Hunt, West Orange , Customer Experience Representative, Other , West Orange, New Jersey

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