Customer Experience Representative
Customer Service & Contact Center Operations
United States of America
Under routine supervision, the incumbent is responsible for
management of customer freight orders to deliver an exceptional
customer experience and/or meet volume goals. Work requires
developing and maintaining excellent customer relationships to
maximize business potential
- Manage customer relations by engaging customer on a regular
basis providing solutions to meet their needs and volume goals to
maximize freight potential and growth.
- Ensure on time delivery, damage free services, and accurate
billing through scheduling pick-up and delivery appointments,
entering customer orders into the order management system to track
loads, and obtaining approval for accessorial charges with assigned
- Proactively communicate with and respond to internal and
external customers who request information by checking load status
and/or resolving problems to achieve customer satisfaction and
minimize service failures.
Minimum Qualification: High School Diploma/GED and up to 1-2
years of customer service/sales experience.
Preferred Qualification: Bachelors Degree and/or up to 1 year of
Ability to communicate effectively through all mediums
Ability to embrace change
Ability to handle a stressful work-environment
Ability to multitask
Bachelors: Business Administration/Management, Bachelors:
Business Communications, Bachelors: Transportation Logistics, GED
(Required), High School (Required)
Customer Service/Account Manager, Sales,
Job Opening ID:
00387192 Customer Experience Representative (Evergreen)
"This job description has been designed to indicate the general
nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions."