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Universal Banker, East Ferry, Newark, NJ

Company: Santander Holdings USA Inc
Location: West Orange
Posted on: October 17, 2020

Job Description:

Universal Banker, East Ferry, Newark, NJ - 2002947

Description As a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santanders retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Specialist, Universal Banker supports Santander''s retail banking division by serving our retail and small business clients. S/he is responsible for total customer satisfaction by meeting all the financial needs of a customer including product offerings, servicing, and through processing of routine teller/banking transactions. In addition, the Universal Banker recommends appropriate solutions to meet customer needs and provides excellent customer service including referrals to a specialist who can assist in meeting specific Banking needs Responsibilities As one of the primary customer contact positions in a Santander branch, assists in maintaining customer relationships by identifying and understanding his or her financial needs

Develops and deepens customer relationships by demonstrating ownership and resolving customer problems efficiently, and by turning servicing requests and routine transactions into sales opportunities

Ensures error free and accurate completion of all customer requests including: account openings, loan applications, servicing requests, and routine bank transactions

Follows compliance and security procedures, and balances cash drawer within balancing guidelines

Identifies the financial needs of the customer at the transaction window and the platform desk

Educates and engages customers in conversations regarding their current and future financial needs

Promotes and cross sells products and services based on customer need: effectively utilizing sales, customer profiling and customer service skills to make contributions toward individual and branch goals

When needed, and as dictated by branch volume, processes routine customer banking (teller) transactions

Qualifications Associate''s Degree; in business or equivalent field or equivalent work experience

0-3 years customer service experience

0-3 years of experience in a sales/referral position or in a goal or incentive-based environment

At least 6 months cash handling experience

Ability to generate new business by outbound calling, generating referrals, and by reaching out to the local community

Ability to juggle multiple priorities with clear direction from supervision

Attention to detail, problem solving, and the ability to be pro-active

Effective in operating in a structured environment by independently following prescribed daily sales routines

Knowledge of bank products & services

Skilled in engaging customers/prospects in a sales conversation and optimizing sales opportunities

Strong ability to comply with policies and procedures

Strong computer knowledge and Windows skills required

Strong customer service skills

Strong interpersonal, communication, and organizational skills

Strong sales skills

Minimal physical effort such as sitting, standing, and walking

Defines issues accurately and identifies the critical components

Demonstrates the organizations customer service standards

Displays a can-do attitude and willingness to learn

Proactively clarifies ones tasks and responsibilities

Has basic understanding of organizations flagship products and services

Can identify the risk return of products and services

Maintains professional behavior at all times in representing the company

Does all routine work accurately and on-time; is aware of own impact on others

Openly and proactively shares information

Understands the central role the risk management function plays in the organization environment

Learns to identify and flag items non-compliant with regulations

Works effectively in team settings

Shows appreciation for others'' help and lends a hand when needed to complete shared tasks

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply .

Job : Relationship Management Primary Location : New Jersey-Newark-290 Ferry Street - 02218 - East Ferry - Branch Organization : Consumer & Business Banking (1001) Schedule : Full-time

Job Posting : Oct 13, 2020, 11:18:57 PM

by Jobble

Keywords: Santander Holdings USA Inc, West Orange , Universal Banker, East Ferry, Newark, NJ, Other , West Orange, New Jersey

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