AVP, Implementation & Production Support
Company: Chubb
Location: Philadelphia
Posted on: April 1, 2026
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Job Description:
Description Major Duties and Responsibilities Develop and
implement new products or enhancements to existing products to
support profitable growth for Chubb’s Accident & Health Division
this includes researching, generating and distributing periodic
information about competitor products, performance, market
position, and digital offerings. Manage and Support A&H Product
Development, Implementation and Production Support functions,
including product development, advertising review, state filings,
policy issuance, and development and maintenance of product tools.
Oversee and manage to goals all Implementation and Production
Support team members and activities; provide ‘hands on’ support
where experience and expertise are warranted. Establish and promote
effective working relationships with internal and external
customers by maintaining performance standards, delivering on
commitments, providing responsive communication and demonstrating
creative problem solving. Manage and support customer acquisition
and retention process; prepare and deliver policy-related materials
according to underwriting requirements and customer specifications
in time to meet or exceed delivery commitments. Play an active role
in educating internal and external business partners to improve
quality and compliance of new case and renewal business. Work with
corporate areas to coordinate and support product filings,
including the development of insurance contract language and
responses to state inquiries. Manage and implement business
practice guidelines as required by corporate and regulatory
directives. Manage and/or maintain area database(s) designed to
support product delivery and account implementation. Manage design
and implementation of product-related publications, tools and
systems for internal and external business partners. Exercise
judgment that consistently promotes the company’s earnings, growth,
quality, revenue and expense objectives while minimizing the risk
of non-compliance. Qualifications 5-10 years in Accident & Health
or equivalent experience in the insurance industry Ability to
train, motivate and manage a team of high performing individuals
Ability to multitask and maintain ‘big picture’ perspective in
fast-paced work environment while cultivating a detailed
operational understanding of responsibilities Superior analytic and
critical thinking skills. Keen attention to details. Advanced oral
and written communication skills. Proficient in Microsoft Word and
Excel, and Adobe PDF. Experience with PowerPoint or Sharepoint a
plus. Experience in product delivery platforms a plus.
Keywords: Chubb, West Orange , AVP, Implementation & Production Support, IT / Software / Systems , Philadelphia, New Jersey
