IT Tier One Service Desk Technician
Company: EnviroTrac LLC
Location: South Plainfield
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Full Job Description Job Title:
IT Tier One Service Desk Technician Location: New Jersey Reports
to: Chief Information Officer (CIO) Job Type:
Hourly/Full-time/Non-Exempt Ser vice Desk Technician Introduction:
We’re looking for a tech-savvy problem solver who’s passionate
about helping people. As a Service Desk Technician, you’ll be the
go-to resource for our employees, tackling hardware, software, and
peripheral issues with skill and a smile. You’ll support both
on-site and remote staff, ensuring our technology runs smoothly so
the business can, too. If you thrive in a fast-paced environment
and enjoy delivering top-notch customer service, we’d love to hear
from you. Duties & Responsibilities: Provide User Support: Deliver
exceptional customer service to internal employees. Handle Tier I
service requests and troubleshoot PC, printer, and mobile device
issues. Perform root-cause analysis to prevent repeat problems.
Support Remote Staff: Offer on-site and remote IT support for
employees nationwide. Manage Hardware: Install, upgrade, and
replace computer parts. Maintain accurate asset inventory and
documentation. Deploy and decommission PCs as needed. Meet Service
Goals: Address and close tickets promptly to meet or exceed SLA
standards while ensuring high-quality customer service. Administer
Accounts: Create, update, and remove user accounts during
onboarding, role changes, and terminations. Required Skills: Strong
verbal and written communication skills. Experience supporting
Windows 10/11 operating systems and familiarity with iPhone device
management. Knowledge of IT ticketing systems and remote access
tools. Excellent troubleshooting and problem-solving abilities with
keen attention to detail. At least one year of experience in a
technical support role. Ability to work independently and as part
of a team, managing multiple tasks in a high-pressure environment.
Flexibility to work nights and weekends as needed. Eagerness to
learn and adapt to new technologies and challenges. Preferred
Qualifications: Associate or Bachelor’s degree in Computer
Technology or equivalent experience. Certifications such as CompTIA
A or Network. Basic knowledge of Active Directory (password resets,
group membership changes). Familiarity with Microsoft 365 user
support (e.g., password resets, mailbox setup, Teams basics). Basic
networking knowledge (LAN/Wi-Fi troubleshooting, VPN connection
setup). Experience using remote management and remote access tools.
Familiarity with antivirus and endpoint protection tools. Ability
to lift up to 45 lbs., travel between remote locations, and
maintain a valid driver’s license.
Keywords: EnviroTrac LLC, West Orange , IT Tier One Service Desk Technician, IT / Software / Systems , South Plainfield, New Jersey
