Project Manager - EMS Billing

Location: Chappaqua
Posted on: June 23, 2025

Job Description:

Sarnova is the leading national specialty distributor of health care products in emergency medical services (EMS) and respiratory markets and is the industry leader in revenue cycle management within emergency medical services (EMS). The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients Summary: The Implementations Project Manager is responsible for successful onboarding of new EMS Billing clients into Digitech’s proprietary billing platform. You will be responsible for building relationships with clients and potential business partners. This is a client-facing role that requires an individual who understands the dynamics of client relationships, is comfortable representing the organization, and presenting information. Previous experience reading and interpreting contracts or formal documents is desired. EMS experience and/or knowledge or understanding of medical terminology is helpful, but not required. Strong technical knowledge is a plus. This is a remote position, however on-site in our Chappaqua, NY office is preferred. Limited travel is required (less than 5%). Oranizational Impact: In this role for Digitech, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring our current clients’ needs are addressed and issues are resolved, and that our organization is always represented in a professional manner. Essential Duties and Responsibilities: • Manage the onboarding of new clients and act as the primary point of contact during onboarding phase. • Establish and build relationships with key client decision makers. • Interpret and understand client contracts and ensure we meet all contractual requirements during implementation. • Ability to learn and discuss our entire suite of billing software and implementation process. • Able to collaborate with all internal teams including Account Management, Integration, Credentialing, Billing, Software Developers, and Sales as needed. • Prioritize workload to meet deadlines across multiple clients and vendors. • Understand relationships with vendors of Electronic Patient Care Records(ePCR), Hospital/Health Data Exchange, Computer Aided Dispatch (CAD), and Credit Card Merchants. • Schedule/Attend weekly calls between Digitech, client, and third-party support staff as needed. • Review various file types, including but not limited to: XML, HL7, CSV, XLS, and other files. • Facilitate the reviewing and signing of legal, security and VPN user documents. • Troubleshoot issues with files according to the connections import specifications. • Work with clients and/or vendors to gain access to their applications for record transmissions, file search, data reconciliations, interface configuration, report writing and scheduling. • Attend team calls and report on week’s activities, blockers to work effort, and work completed. • Document new work tickets and work/monitor assigned tickets. • Maintain status of work within the implementation plan pipeline. • Work/Resolve production issues pre and post Go Live. • Escalate high severity issues to senior level team members, or vendors as needed. • Uphold company and security compliance policies. • Complete special projects or other duties as assigned. Skills/Experience Required: • EMT or Dispatcher experience helpful, but not required. • Familiarity of NEMSIS data set is desired, but not required. • Experience with analyzing and troubleshooting technical, data, or workflow driven issues preferred. • Experience with electronic file and storage methods is helpful. • Experience with Microsoft office suite. • Experience with JIRA and Confluence is a plus. • Knowledge of system development processes as a business/systems analyst – SDLC. Very strong written and verbal communication skills.

Keywords: , West Orange , Project Manager - EMS Billing, IT / Software / Systems , Chappaqua, New Jersey