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Guest Service Agent

Company: Hersha Hospitality Management
Location: West Orange
Posted on: May 28, 2023

Job Description:

Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager
Position Requirements

  • Immediately greet guest and offer to assist with their needs.

  • Register and assign guests to hotel rooms.

  • Establish method of payment and verify credit.

  • Make and confirm reservations.

  • Compute bills, collect payments, and make change for guests.

  • Transmit and receive messages, using telephones or PMS system.

  • Respond to guest requests in a timely manner.

  • Receive and resolve guest complaints, elevating to supervisor if necessary.

  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

  • Perform bookkeeping activities, such as balancing accounts and conducting audits.

  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

  • Follow sustainability guidelines and practices related to HHM's EarthView program.

  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

  • Ensure overall guest satisfaction.

  • Perform other duties as requested by management.


    • High School diploma or equivalent preferred.

    • Previous customer service experience or equivalent training required.

    • Knowledge of PMS systems preferred.

      Benefits and Perks

      • Competitive wages for full time and part time opportunities

      • Medical, Dental and Vision Health Insurance

      • Paid Time Off

      • 401k Company Match

      • Free Basic Life Insurance

      • Travel Discounts

      • Commuter Transit and Commuter Parking Benefits

      • Employee Assistance and Wellness Program

      • Educational/Professional Development

      • Referral Bonus Program

        Work Environment and Context

        • Work schedule varies and may include working on holidays, weekends and alternate shifts.

        • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

          What We Believe
          People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
          ID: 2023-46814
          UltiPro Location Description: 107 Prospect Avenue West Orange New Jersey 7052 US
          External Company URL: www.hershahotels.com
          Telecommute: No

Keywords: Hersha Hospitality Management, West Orange , Guest Service Agent, Hospitality & Tourism , West Orange, New Jersey

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