Guest Service Agent

Company: Hersha Hospitality Management
Location: West Orange
Posted on: May 28, 2023

Job Description:

Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager
Position Requirements

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  Immediately greet guest and offer to assist with their needs.
  
  
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  Register and assign guests to hotel rooms.
  
  
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  Establish method of payment and verify credit.
  
  
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  Make and confirm reservations.
  
  
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  Compute bills, collect payments, and make change for guests.
  
  
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  Transmit and receive messages, using telephones or PMS system.
  
  
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  Respond to guest requests in a timely manner.
  
  
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  Receive and resolve guest complaints, elevating to supervisor if necessary.
  
  
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  Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  
  
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  Perform bookkeeping activities, such as balancing accounts and conducting audits.
  
  
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  Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  
  
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  Follow sustainability guidelines and practices related to HHM's EarthView program.
  
  
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  Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  
  
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  Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  
  
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  Ensure overall guest satisfaction.
  
  
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  Perform other duties as requested by management.
  
  
  Experience
  
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    High School diploma or equivalent preferred.
    
    
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    Previous customer service experience or equivalent training required.
    
    
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    Knowledge of PMS systems preferred.
    
    
    Benefits and Perks
    
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      Competitive wages for full time and part time opportunities
      
      
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      Medical, Dental and Vision Health Insurance
      
      
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      Paid Time Off
      
      
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      401k Company Match
      
      
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      Free Basic Life Insurance
      
      
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      Travel Discounts
      
      
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      Commuter Transit and Commuter Parking Benefits
      
      
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      Employee Assistance and Wellness Program
      
      
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      Educational/Professional Development
      
      
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      Referral Bonus Program
      
      
      Work Environment and Context
      
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        Work schedule varies and may include working on holidays, weekends and alternate shifts.
        
        
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        Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
        
        
        What We Believe
        People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
        ID: 2023-46814
        UltiPro Location Description: 107 Prospect Avenue West Orange New Jersey 7052 US
        External Company URL: www.hershahotels.com
        Telecommute: No

Keywords: Hersha Hospitality Management, West Orange , Guest Service Agent, Hospitality & Tourism , West Orange, New Jersey