Customer Service Manager (Manufacturing)
Location: New Haven
Posted on: June 23, 2025
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Job Description:
Join a leading manufacturer of custom equipment for the
pharmaceutical and wastewater industries This Jobot Job is hosted
by: Dan Asher Are you a fit? Easy Apply now by clicking the "Apply
Now" button and sending us your resume. Salary: $90,000 - $120,000
per year A bit about us: Our client is an industry recognized
leader in the the custom design & manufacturing of fluid handling
equipment. Every project is different, and the work is fast-paced,
dynamic, and exciting. Due to company growth, we are looking for a
full-time Customer Service Manager with experience in manufacturing
to join the team in Hamden, CT. Why join us? Job Stability
(currently thriving in uncertain times, and also historically
through any economic downturns over the past 30 years) Projects
booked through 2025 already Profit sharing 401k with employer match
15 days PTO Annual reviews for raises (exceptional performance at 6
months) Medical, dental, vision insurance Job Details Target Salary
range is $90k-$120k base plus full benefits The Customer Service
Manager will foster a team focused environment that promotes
constant improvement, collaboration, and open communication. Job
Duties: Oversee a team of CSRs including hiring, training and goal
setting. Directly respond to client inquiries, resolve problems,
and ensure customer satisfaction. Create or improve standards and
procedures for the department. Manage the budget and oversee
day-to-day operations. Conduct individual coaching sessions and
group trainings on topics related to performance and development.
Analyze data, track progress, and report on department performance.
Work with sales managers to increase customer retention. Work
throughout the organization to improve customer satisfaction.
Skills Needed: Ability to evaluate information, identify patterns
and make informed decisions. Communicates clearly and effectively.
Is empathetic and compassionate. Has a customer centric attitude.
Time management and prioritization. Qualifications: A background in
customer service and leading a team in a comparable role
(manufacturing or engineering company) A degree in business,
communication, or marketing (4 year preferred, but 2 year
acceptable) Passionate about developing and leading teams. Travel
domestically up to 5% Interested in hearing more? Easy Apply now by
clicking the "Apply Now" button. Jobot is an Equal Opportunity
Employer. We provide an inclusive work environment that celebrates
diversity and all qualified candidates receive consideration for
employment without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your
authorization. Jobot will consider qualified candidates with
criminal histories in a manner consistent with any applicable
federal, state, or local law regarding criminal backgrounds,
including but not limited to the Los Angeles Fair Chance Initiative
for Hiring and the San Francisco Fair Chance Ordinance.
Keywords: , West Orange , Customer Service Manager (Manufacturing), Executive , New Haven, New Jersey
