Director, Solutions Architecture

Company: Astound
Location: Princeton
Posted on: May 28, 2025

Job Description:

DescriptionDirector, Solutions Architecture
Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Where you will work: This individual may be based remotely in NJ, PA, NY, IL, TX or CA with the ability to travel into the nearest office as needed
A Day in the Life of the Director, Solutions Architecture:

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• Lead and develop the vision and execution of Solutions Architecture strategy to drive more complex solution activity and increase new revenue across managed and complex solutions.
  
• Work Closely with Sales Engineering, Commercial Product team and Sales to facilitate deep dive discovery sessions to capture complex requirements from customers and deliver supportable solutions
  
• Develops design standards across all sales verticals, and establish good practices in solutions architecture across team members
  
• Lead Solutions Architects and Engineers supporting long-term technical solutions by defining and developing business strategies, technical standards, roadmaps and use cases
  
• Support business development team to help develop strategy and facilitate requests.
  
• Develop Vendor Architecture SMEs who drive relationships and connect Astound products with vendor capabilities and roadmaps.
  
• Tight alignments with Advanced Services team to drive meaningful value for customers and ensure on-boarding and day two support is a seamless customer experience
  
• Establish measurable reporting of complex sales activity and closed/won dashboards.
  
• Work with cross-functional teams to continually improve overall understanding of commercial product offerings and drive awareness of product gaps through ICB reporting and customer meetings.
  
• Demonstrate Industry trend expertise specific to managed services and AI developments.
  
• Researches and leads others to research new technology areas. Works with industry partners to develop new standards
  
• Review proposed solutions and identify gaps in systems design and workflow process.
  
• Ability to set clear expectations with your Team, boundary partners, and customers to drive accountability and resolution
  
• Encourage solution sharing and knowledge transfer among the Sales Engineering team by fostering an environment of teamwork, training, and collaboration
  
• Drive effective communication with sales team about product road maps, engineering releases, managing technical escalations and setting appropriate expectations with customer deliverables
  
• Support Commercial Network Operations team as required through complex design reviews and participate in vendor training.
  
• Actively support, promote and advance all aspects of Astound's Diversity, Equity and Inclusion (DEI) goals and initiatives, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard and empowered to do their best work.
  
• Other duties as assigned
  
  What You Bring to the Table:
  
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  • Experienced leader who has lead architects or senior engineers in the past who create complex managed solutions and who has participated in implementation of those designs
    
  • 8+ years of multi-service operator (MSO) (preferred) or related telecommunications experience in technology, network design and engineering or project management
    
  • 8+ years' experience in Sales Engineering, Network Engineering or Architecture
    
  • 5 + years of SD-WAN SME or engineer
    
  • 3+ years of custom WIFI experience
    
  • Natural curiosity in industry trends and technical solutions specific to Enterprise and Carrier networking.
    
  • Strong understanding of Cloud, SD-WAN, Wi-Fi, and Networking technologies
    
  • General knowledge of commercial voice solutions and UCaaS
    
  • Proven ability to manage vendor relationships and develop training content
    
  • Strong financial modeling skills and able to articulate design requirement costs to the finance team
    
  • History of attracting, developing, engaging and retaining highly motivated and skilled team members
    
  • Proven ability to influence internal and external stakeholders and build consensus
    
  • Ability to lead teams delivering complex solutions in a time sensitive and highly viable fashion.
    
  • Excellent written and verbal communication skills both internally and externally to customers
    
  • Proven ability to influence internal and external stakeholders and build consensus
    
  • Comfortable setting realistic expectations and managing a high-performing team using conflict and issue resolution skills
    
  • Strong sales advocate with effective client facing and relationship building skills
    
  • Experienced in identifying customer initiatives and requirements and connecting them to internal products and services
    
  • Advanced understanding of service providers and MSO network architectures and technologies
    
  • Ability to multi-task and translate complicated technical needs to non-technical audiences
    
  • Sharp financial and analytical business skills
    
    Education: Bachelor's degree or equivalent experience
    We're Proud to Offer a Comprehensive Benefits Package Including:
    
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    • 401k retirement plan, with employer match
      
    • Insurance options including: medical, dental, vision, life and STD insurance
      
    • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
      
    • Floating Holiday: 40 hours per year
      
    • Paid Holidays: 7 days per year
      
    • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
      
    • Tuition reimbursement program
      
    • Employee discount program
      
      *Benefits listed above are for regular full-time position
      Base Salary: The base salary range for this position is $155,000 - $175,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
      
      
      Our Mission Statement:
      * Take care of our customers
      * Take care of each other
      * Do what we say we are going to do
      * Have fun
      
      Diverse Workforce / EEO:
      Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
      FCO (For San Francisco Candidates Only):
      Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
      CCPA Employee Privacy Policy (For California Candidates Only):
      
      Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
      
      This employer is required to notify all applicants of their rights pursuant to federal employment laws.
      For further information, please review the notice from the Department of Labor.

Keywords: Astound, West Orange , Director, Solutions Architecture, Executive , Princeton, New Jersey