Customer Service Representative, Reliability (Onsite February Start)

Company: Spectrum
Location: Morrisville
Posted on: January 14, 2026

Job Description:

Job Description Job Description This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum’s connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquires and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. How You'll Make An Impact Continuously learning and turning that knowledge into customer service wins Uncovering customer needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Language : Ability to read, write, speak and understand English Skills : Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skills Abilities : Handle multiple tasks Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Preferred Qualifications Minimum one year of call center or equivalent experience Customer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience ZRSM2 COP110 2025-65575 2025 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. WHAT YOU’LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Language : Ability to read, write, speak and understand English Skills : Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skills Abilities : Handle multiple tasks Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Preferred Qualifications Minimum one year of call center or equivalent experience Customer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience ZRSM2 Company Description Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Company Description Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.\r\n\r\nWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Keywords: Spectrum, West Orange , Customer Service Representative, Reliability (Onsite February Start), Design, Graphic Design & CAD , Morrisville, New Jersey