HVAC Dispatcher

Company: The Bachrach Group
Location: Farmingdale
Posted on: February 28, 2026

Job Description:

Job Description Job Description HVAC Dispatch / Client Services Coordinator Compensation: Up to $75,000 annually (commensurate with experience) Location: Farmingdale, NY We’re seeking a highly organized and customer-focused HVAC Dispatch / Client Services Coordinator to join a fast-paced HVAC company based in Farmingdale, NY. In this role, you’ll be responsible for coordinating technician dispatch, managing customer communications, and supporting billing and collections. What You’ll Do Coordinate and dispatch HVAC technicians based on priority, location, and skill set Schedule service calls, maintenance visits, and emergency requests Monitor technician schedules and make real-time adjustments as needed Serve as the primary communication link between technicians and customers Answer incoming calls and emails professionally and efficiently Provide appointment confirmations, service updates, and follow-ups Address customer questions, concerns, and service issues promptly Assist with invoicing and ensure billing accuracy Follow up on outstanding balances and manage collections professionally Communicate with customers regarding past-due accounts and payment arrangements Maintain accurate service records, customer data, and dispatch logs Update dispatch software, CRM systems, and internal tracking tools Support daily administrative and office operations as needed Requirements Prior experience in HVAC, construction, mechanical, or service-based dispatch preferred Strong customer service and communication skills Experience with collections or accounts receivable is a plus Excellent organizational, multitasking, and time-management abilities Proficiency with dispatch software, CRM systems, and Microsoft Office Ability to remain calm, professional, and solutions-focused in a fast-paced environment What We Offer Competitive compensation up to $75,000 annually Stable, full-time position with consistent hours Opportunity to grow within a well-established HVAC operation Fast hiring process — company is looking to hire ASAP Supportive team environment with hands-on training Company Description The Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020. Company Description The Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.

Keywords: The Bachrach Group, West Orange , HVAC Dispatcher, Customer Service & Call Center , Farmingdale, New Jersey