Service Advisor 1 - Parts
Location: Mountain Top
Posted on: June 23, 2025
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Job Description:
CornellCookson, a division of Clopay Corporation is a leading
manufacturer of commercial and grille doors. We pride ourselves on
delivering exceptional customer service as well as unsurpassed
quality and innovative products. Our employees are the cornerstone
of our success and we are looking for dynamic individuals to join
our team. We have an excellent opportunity for a Service Advisor 1
- Parts -1st shift - in our Mountaintop, PA facility.
Responsibilites / Principal Duties Provide superlative service and
support to customers. Improve customer relationships and customer
satisfaction. Processing of parts orders and providing parts
pricing for repair order for all products. Place orders and
generate job sheets to be sent to the shop to manufacture product
to fill order request. Communicate with customers verbally and in
writing. Provide order status, tracking information and ship date
information to customers and others. Release existing quotes for
fabrication. Perform other duties as assigned. Responds to customer
request regarding parts, quotes, and rders including status on all
products provided by CornellCookson. Assist in other areas as
necessary and work cooperatively with others to help achieve
departmental and organizational goals Qualified candidates must
possess the following minimum qualifications: Must be highly
organized and have a proven ability to work within a team
environment. 2-5 years experience interacting with customers
preferred. Must possess superior communication skills. Must have
experience in a customer service environment communicating with
customers, processing or inputting orders and/or high volumes of
data entry. Rolling door knowledge and mechanical background a
plus. Must possess superior communication skills and be adept at
training and educating others. We offer a competitive salary and a
very comprehensive benefits package, including 401K, paid holidays,
sick, and vacation time. Equal Opportunity Employer, providing a
drug-free work environment. EOE Male/Female/Disabled/Veteran - We
welcome applications from Veterans and the Disabled!
Keywords: , West Orange , Service Advisor 1 - Parts, Customer Service & Call Center , Mountain Top, New Jersey
