Claim Examiner
Company: Chubb
Location: Philadelphia
Posted on: April 2, 2026
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Job Description:
Description Claims Adjuster - T his is position with the North
America Accident & Health Claims Department. The North America
Accident and Health Claims Department is seeking a Claim Adjuster
to join our fast-paced, high energy, growing Company. We are proud
of our tradition of success in the insurance industry of nearly 100
years. Come join our team of hard-working, talented professionals!
The Claims Adjuster is responsible for contacting claimants and /or
service providers to request information needed to process claims -
includes written correspondence and phone calls. They will evaluate
claims based on documentation received, including responses from
claimants and providers. Will need to handle multiple priorities
simultaneously, be self-directed and meet service level
expectations. The Claims Adjuster must demonstrate customer
centricity in all aspects of their job by performing actions with
empathy and expertise. RESPONSIBILITIES: Efficiently and accurately
adjudicate claims in accordance with the policy terms, established
guidelines, and regulations. Conduct eligibility claim reviews by
evaluating claim submissions and comparing to policy benefits.
Request additional information from policyholders, providers, and
others as necessary to finalize claims. Actively manage inventory
and ongoing claim adjudication. Effectively communicate with
customers using empathy and professionalism via phone and written
correspondence. Interface with Policyholders and Agents answering a
variety of questions through different service channels. Develop a
broad understanding of our products and systems. Meet Department
standards for time, service, and quality. Ability to confidently
maneuver between system applications to find information and
respond to customer needs in a timely manner. Collaborate with
other team members and leadership to ensure effective customer
service. Actively engage in continuous Improvement initiatives and
identify process and efficiency enhancements. Participate in
required training. Perform other duties as assigned. Qualifications
COMPETENCIES: Problem Solving: Takes an organized and logical
approach to thinking through problems and complex issues.
Simplifies complexity by breaking down issues into manageable
parts. Looks beyond the obvious to get at root causes. Develops
insight into problems, issues, and situations. Continuous Learning:
Demonstrates a desire and capacity to expand expertise, develop new
skills, and grow professionally. Seeks and takes ownership of
opportunities to learn, acquire new knowledge, and deepen technical
expertise. Takes advantage of formal and informal developmental
opportunities. Takes on challenging work assignments that lead to
professional growth. Initiative: Willingly does more than is
required or expected in the job. Meets objectives on time with
minimal supervision. Eager and willing to go the extra mile in
terms of time and effort. Is self-motivated and seizes
opportunities to make a difference. Adaptability: Ability to
re-direct personal efforts in response to changing circumstances.
Is receptive to new ideas and new ways of doing things. Effectively
prioritizes according to competing demands and shifting objectives.
Can navigate through uncertainty and knows when to change course.
Results Orientation: Effectively executes on plans, drives for
results, and takes accountability for outcomes. Perseveres and does
not give up easily in challenging situations. Recognizes and
capitalizes on opportunities. Takes full accountability for
achieving (or failing to achieve) desired results. Values
Orientation: Upholds and models Chubb values and always does the
right thing for the company, colleagues, and customers. Is direct,
truthful, and trusted by others. Acts as a team player. Acts
ethically and maintains a high level of professional integrity.
Fosters high collaboration within own team and across the company;
constantly acts and thinks “One Chubb.” SKILLS: Exceptional written
and verbal communication skills. Quality and Customer Centric
Orientation. Excellent organizational skills. Ability to multi-task
in fast-paced environment, with attention to detail, and prioritize
tasks. Analytical skills and good decision-making skills.
Proficient in MS Office – Outlook, Word, and Excel. Navigation
between systems and use of technology is important.
Insurance/Claims Experience. Windows based PC Knowledge. EDUCATION
AND EXPERIENCE: 2 or more years related claims experience required
(medical and personal property desired). Experience in a customer
interfacing position with progressive responsibility in role.
Knowledge of medical terminology.
Keywords: Chubb, West Orange , Claim Examiner, Administration, Clerical , Philadelphia, New Jersey
